Responsible Gaming

Responsible gaming means approaching online casino entertainment in a conscious, informed way: setting clear limits, understanding the risks, and keeping gambling as a form of leisure rather than a way to make money. On this Rocket Play page, we explain how Rocket Play, available to Canadian players via the official website rocketplay-win.ca, supports safe play and what you can do to protect yourself and your family.

The operator is committed to offering tools, information, and dedicated support so that you can stay in control. If gambling stops being fun or you are worried about your behaviour, Rocket Play's support team will help you understand your options, apply limits, or close your account.

Risk Awareness

Gambling with Rocket Play on rocketplay-win.ca should remain entertainment. Because Rocket Play operates as an offshore online casino under license 8048/JAZ2020-013 (Antillephone N.V., held by Dama N.V., Curaçao) and is not licensed by iGaming Ontario (AGCO), you should be especially careful to monitor your own behaviour and financial exposure. Problem gambling can develop gradually and may be difficult to recognise in yourself.

Common signs of problematic or addictive gambling

• Preoccupation with gambling: Frequently thinking about Rocket Play games, planning your next session, or replaying past outcomes when you should be focusing on work, studies, or family.
• Chasing losses: Increasing your bets or returning to rocketplay-win.ca to "win back" money you have lost, rather than accepting losses as a cost of entertainment.
• Loss of control over time or money: Regularly spending more than you planned, ignoring your own limits, or gambling for much longer than intended.
• Borrowing or using essential funds: Taking loans, using credit cards, or using money meant for rent, bills, food, or debts to continue gambling.
• Hiding or lying about gambling: Concealing how often you play or how much you spend from friends, family, or colleagues.
• Neglecting responsibilities: Missing work, studies, or important family events because of gambling or recovery from gambling sessions.
• Mood changes linked to gambling: Feeling anxiety, irritability, guilt, or depression related to wins, losses, or the urge to play.
• Repeated failed attempts to stop: Trying to cut down or quit but returning to the same or higher level of play.

Quick self-assessment checklist

Read the statements below. If you answer "yes" to several of them, consider taking a break, using the responsible gaming tools at Rocket Play, and contacting a professional helpline.

• I often spend more money on rocketplay-win.ca than I planned.
• I feel restless or irritable when I try to cut down or stop gambling.
• I sometimes gamble with money intended for bills, debts, or other essentials.
• I have lied to people close to me about how much or how often I gamble.
• I gamble to escape problems, stress, or unpleasant emotions.
• I try to win back money I have lost by continuing to play or increasing my stakes.
• I have missed work, school, or important social obligations because of gambling.
• People around me have expressed concern about my gambling behaviour.

This self-test is not a diagnosis. It is a tool to help you observe your behaviour. If you are worried, seek confidential help from the support resources listed below.

Limits & Tools

Rocket Play on rocketplay-win.ca provides responsible gaming tools designed to help you stay in control. These tools are available to Canadian players (outside Ontario, where Rocket Play is not AGCO/iGaming Ontario licensed) through your account settings. The exact menu names may vary slightly, but you will usually find these options under "Profile" or "Account" > "Responsible Gaming" or a similarly titled section.

Deposit limits (daily, weekly, monthly)

Deposit limits restrict how much money you can add to your Rocket Play account over a chosen period. To set them:

1. Log in to your account at rocketplay-win.ca.
2. Go to "Profile" or "My Account" and open the "Responsible Gaming" or "Limits" section.
3. Select "Deposit Limits".
4. Choose the period:
   • Daily limit: The total you can deposit in 24 hours.
   • Weekly limit: The total you can deposit from Monday - Sunday (or a rolling 7-day period).
   • Monthly limit: The total you can deposit in a calendar month.
5. Enter specific amounts that are clearly affordable for you (for example, CAD 20 per day, CAD 100 per week, CAD 250 per month). Always choose limits that fit your personal budget and obligations.
6. Confirm and save your limits. The system will prevent deposits that exceed these caps.

You can usually lower your limits with immediate effect or a short delay. Any request to increase or remove limits may be subject to a cooling-off period to prevent impulsive decisions.

Time limits and session control

To manage the time you spend on rocketplay-win.ca, you can set session tools such as reality checks and time-based limits:

• Reality check notifications: Pop-up messages after a chosen period (e.g., every 30, 60, or 120 minutes) summarising how long you have played and, in some cases, your net result. You will need to actively acknowledge the message to continue.
• Session time limit: A maximum continuous play duration (for example, 60 or 120 minutes). When the limit is reached, you will be logged out or blocked from further play until a new session begins.

To set these tools, visit the "Responsible Gaming" area in your account, select "Session Limits" or "Time Management", choose your preferred timeframes, and confirm. Use conservative values if you know you lose track of time easily.

Short breaks ("Time-Out" for 24 - 72 hours)

If you feel the need to step away briefly, you can apply a short-term break without fully excluding yourself:

1. Log in to rocketplay-win.ca and go to "Responsible Gaming" (or an equivalent menu).
2. Select "Time-Out", "Short Break" or similar.
3. Choose the duration of your break, typically:
   • 24 hours
   • 48 hours
   • 72 hours
4. Confirm your choice. The break will apply immediately or from the next login.

During the Time-Out period you will normally be unable to place bets or make deposits. You may still be able to log in to view your account or request withdrawals, depending on the exact configuration of Rocket Play's systems. Time-Out is intended as a preventative tool; if you feel you are losing control, consider a longer self-exclusion (see below).

Self-Exclusion

Self-exclusion is a stronger measure you can take if you feel at risk of gambling-related harm, or if lighter tools such as limits and Time-Outs are not sufficient. It is a voluntary block that prevents you from using your Rocket Play account on rocketplay-win.ca for a defined period or permanently.

How to apply self-exclusion (6 months to lifetime)

1. Access the self-exclusion section:
   • Log in to your account at rocketplay-win.ca.
   • Open "Profile" / "My Account" and then "Responsible Gaming".
   • Select "Self-Exclusion" or "Account Closure for Responsible Gaming".
2. Choose the exclusion period: Rocket Play may offer multiple durations, such as:
   • 6 months
   • 1 year
   • 2 - 5 years
   • Permanent / lifetime exclusion
3. Read the conditions carefully: The screen will explain that:
   • You should choose self-exclusion only if you wish to stop gambling for the full period.
   • Early re-opening of the account is not normally allowed for responsible gaming reasons.
4. Confirm your decision:
   • Tick any required confirmation boxes (for example, acknowledging that you understand the consequences).
   • Click "Confirm Self-Exclusion" or similar.
   • You may receive a confirmation e-mail to the address registered to your account.
5. Alternative via support: If you cannot access your account, contact customer support via live chat on rocketplay-win.ca and clearly request self-exclusion for a specified period. Support may ask security questions to verify your identity.

Consequences of self-exclusion

• Account access: You will not be able to log in to your Rocket Play account for gambling purposes during the exclusion period. The operator will take reasonable steps to prevent the creation of new accounts in your name, but you must also avoid attempting to re-register.
• Deposits and betting: You will not be able to make new deposits or place bets at rocketplay-win.ca.
• Existing balance and withdrawals: As a general principle, self-exclusion is designed to protect you without unfairly withholding legitimately available funds. If you have a remaining real-money balance when exclusion is applied, you should contact support to discuss withdrawal options, which will be processed in line with Rocket Play's general Terms and Conditions and any applicable verification requirements.
• Marketing communications: Rocket Play will aim to stop sending you promotional e-mails, SMS, or notifications during your exclusion. It may take a short time for all mailing lists to update.
• Re-opening after expiry: Once a fixed exclusion period ends, you may need to contact support if you wish to re-open your account. A cooling-off period or additional checks may apply. Permanent or lifetime exclusions are treated as final.

Self-exclusion on rocketplay-win.ca applies only to this operator. It does not automatically block you from other online casinos, including those operating in Canada under different jurisdictions. For broader protection, consider device-level blocking software and - where available - provincial self-exclusion schemes.

Support Resources

Gambling problems can affect anyone, regardless of age, income, or background. Professional, confidential help is available both in Canada and internationally. Rocket Play strongly encourages you to seek support early if you notice harmful patterns. Remember that Rocket Play operates offshore under Curaçao jurisdiction (Dama N.V., license 8048/JAZ2020-013) and is not regulated by iGaming Ontario, so you should also consult local Canadian resources for information on rights, protections, and treatment services.

Local support for players in Canada

The following services are independent from Rocket Play and can provide confidential advice, counselling, and referrals. Numbers and hours may change; always verify current details on official websites.

• ConnexOntario (Ontario residents):
  • Phone: 1-866-531-2600 (24/7)
  • Services: Information, support, and referrals for gambling, mental health, and substance use.
  • Languages: English and French; access to interpreters for many other languages.
• British Columbia Gambling Support Line:
  • Phone: 1-888-795-6111 (24/7)
  • Services: Free, confidential problem gambling support and counselling referrals.
  • Languages: English; translation services available.
• Alberta Health Services Addiction Helpline (including gambling):
  • Phone: 1-866-332-2322 (24/7)
  • Services: Support and referrals for addiction issues, including gambling.
  • Languages: English; interpreter services may be available.
• Quebec - Info-Jeu:
  • Phone: 1-800-461-0140 (24/7)
  • Services: Information and assistance regarding gambling problems.
  • Languages: French and English.

Other provinces and territories provide similar helplines and treatment services. If your region is not listed, consult your provincial government's official website or health authority for the most current gambling support contacts.

International support organisations

If you prefer to speak with organisations outside Canada, the following services offer global support, often online and anonymously:

These organisations are independent of Rocket Play and Dama N.V. They can provide impartial support and are often experienced in dealing with online and offshore gambling issues.

National and regional self-exclusion schemes

In addition to Rocket Play's own self-exclusion tools, some countries operate large-scale schemes that block you from multiple gambling operators at once. While these schemes generally do not directly cover offshore sites like rocketplay-win.ca, they can support your recovery and reduce exposure to regulated platforms in those jurisdictions.

• United Kingdom - GamStop: A free national self-exclusion programme for UK-licensed online gambling sites (gamstop.co.uk). Once registered, you cannot use licensed UK operators for the chosen period.
• Spain - RGIAJ (Registro General de Interdicciones de Acceso al Juego): A government-run register allowing individuals to exclude themselves from licensed gambling activities across Spain.
• Italy, Sweden, and others: Many European countries provide similar national registers. Check with local regulators (for example, ADM in Italy or Spelinspektionen in Sweden).
• Canadian provincial programmes: Several Canadian provinces offer self-exclusion for land-based casinos and locally regulated online platforms. These programmes do not typically extend to offshore operators such as Rocket Play, but they are valuable for reducing overall gambling exposure.

Blocking software and device-level tools

Because Rocket Play is an offshore operator under Curaçao license 8048/JAZ2020-013 and may fall outside some national blocking schemes, device-level tools can be particularly effective:

• Gamban: Paid software that blocks access to a wide range of gambling websites and apps on your devices.
• BetBlocker: Free software that allows you to block gambling content for a chosen period on supported devices.
• Parental controls and DNS filters: Many routers, operating systems, and security solutions offer website category blocking that can include gambling sites.

Use these tools alongside Rocket Play's internal limits for a layered protection strategy.

Support for families and affected others

If you are affected by someone else's gambling on rocketplay-win.ca or elsewhere, specialist services can help you, too:

• Gam-Anon: A fellowship for family and friends of people with gambling problems (gam-anon.org), offering meetings and resources.
• Online forums and support groups: Many mental-health and addiction support communities host dedicated sections for family members (for example, subforums on international addiction support sites and moderated peer-support chats).
• Canadian counselling services: Provincial helplines listed above can refer you to local counselling specifically for affected family members.

All conversations with professional services are typically confidential, subject to local law and safeguarding obligations. Seeking help for yourself is not a betrayal; it is an important step toward safety and stability.

Help for Family

Problem gambling rarely affects only the person who plays. Partners, parents, children, and close friends can experience financial stress, anxiety, and a breakdown in trust. If someone you care about is having difficulties with Rocket Play or other gambling services, your support can make a significant difference, but you must also protect your own wellbeing.

How to approach the conversation

• Choose a calm moment: Talk when neither of you is in the middle of gambling, arguing, or dealing with an immediate crisis.
• Use "I" statements: Instead of accusing ("You are wasting all our money"), focus on how you feel ("I am worried about how gambling is affecting us").
• Be specific, not judgmental: Refer to concrete behaviours (missed bills, secrecy, time spent) rather than attacking the person's character.
• Encourage, do not control: You cannot force someone to change, but you can strongly encourage them to use Rocket Play's responsible gaming tools, to self-exclude, and to contact a helpline.
• Set boundaries: Be clear about what you can and cannot accept (for example, not lending money for gambling, protecting joint accounts).

Getting them engaged in support

• Offer to help with practical steps: Sit with them while they set deposit limits, request self-exclusion on rocketplay-win.ca, or install blocking software.
• Suggest professional help: Encourage contact with a confidential helpline or counsellor. Offer to make the call together or join an initial session.
• Acknowledge their feelings: Shame and fear often prevent people from seeking help. Reassure them that problem gambling is a recognised condition and that treatment is available.

Support resources for family members

• Provincial helplines in Canada: Many of the services listed above (such as ConnexOntario, BC Gambling Support Line, Info-Jeu in Quebec) also support family members and can provide coping strategies.
• Gam-Anon: Offers meetings, literature, and online information for relatives of problem gamblers (gam-anon.org).
• Online forums and chats: Search for reputable mental health and addiction support communities that host moderated discussions for family members of people with gambling problems. Participation is usually anonymous.
• Professional counselling: Consider engaging a licensed psychotherapist, psychologist, or social worker familiar with addiction and family systems. They can help you manage boundaries, safety, and communication.

If you or the person you care about is in immediate danger (for example, due to suicidal thoughts or threats of violence), contact local emergency services or crisis lines in Canada right away. Do not rely solely on online casino support channels in emergencies.

Operator's Commitment

Rocket Play, accessible to Canadian players via rocketplay-win.ca, is operated by Dama N.V., Scharlooweg 39, Willemstad, Curaçao (registration number 152125), under the remote-gaming license 8048/JAZ2020-013 issued by Antillephone N.V. Payment services are provided by Strukin Ltd (registration ΗΕ 407624, Cyprus). While the license was reported as valid as of 22 May 2024, this is an offshore regulatory regime and Rocket Play is not licensed by iGaming Ontario (AGCO). Player protections, including the handling of customer funds, may therefore differ from those of Canadian provincial regulators.

Internal risk checks and monitoring

Within the scope of its license and technical capabilities, Rocket Play aims to identify patterns of risky play and support affected players. This may include:

• Behavioural monitoring: Analysing anonymised or account-level data such as frequency and duration of sessions, deposit patterns, bet sizes, instances of chasing losses, and use of responsible gaming tools.
• Risk indicators: Flagging accounts when combinations of factors suggest potential harm, for example:
  • Rapid and repeated deposits in a short period
  • Persistent play despite significant net losses
  • Multiple failed attempts to set or remove limits
  • Self-reported concern or use of Time-Outs/self-exclusions in the past
• Automated warnings: Displaying in-session messages reminding players of their time and spending, encouraging breaks, or recommending responsible gaming tools when thresholds are reached.

When support may contact you

Subject to applicable privacy and data-protection laws, Rocket Play's support team may proactively reach out if internal checks suggest that your gambling behaviour is high-risk. Contact may occur when, for example:

• Your betting or deposit behaviour changes sharply in a way associated with potential harm.
• You frequently attempt to cancel withdrawals, increase limits shortly after heavy losses, or override earlier protective settings.
• You directly inform support that you are experiencing difficulties controlling your gambling.

In such cases, support staff may:

• Provide information about responsible gaming tools and external support services.
• Offer or apply temporary limitations, Time-Outs, or self-exclusion at your request.
• In certain serious situations, impose restrictions on your account (for example, limits or exclusion) even without your explicit request, if this appears necessary to reduce evident risk.

Important regulatory note for Canadian players: Because Rocket Play operates offshore under Curaçao law and is not an AGCO/iGaming Ontario licensee, some protections commonly required by Canadian provincial regulators (such as specific fund-segregation or independent dispute resolution schemes) may not apply. According to available information, player funds with Dama N.V. are not ring-fenced in the same manner as in UKGC- or Ontario-regulated markets. You should therefore only deposit amounts you can afford to lose and consider using limits and external tools as additional safeguards.

Updates

Rocket Play may modify its responsible gaming tools, procedures, or contact details as technology, legal requirements, and industry best practices evolve. The responsible gaming information on this Rocket Play page is intended as a clear summary but does not override the Terms and Conditions or Privacy Policy published on rocketplay-win.ca. In the event of any inconsistency, the legally binding version will be the one published directly on the official website.

• Notification methods:
  • Updates to this page or Rocket Play's internal