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Rocket Play Review Canada
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Terms & Conditions

These Terms and Conditions ("Terms") govern your relationship with the operator of the Rocket Play online casino made available to Canadian players via rocketplay-win.ca, as reviewed and described on the website profile Rocket Play. By creating an account, accessing or using the services, you agree to be bound by these Terms.

These Terms take effect from 1 January 2026 and apply to all access to and use of the services provided through rocketplay-win.ca from that date onward, unless and until replaced or updated in accordance with the section "Changes to Terms" below.

Definitions

For the purposes of these Terms, the following definitions apply:

  • Operator means Dama N.V., a company registered in Curaçao with registration number 152125 and registered address at Scharlooweg 39, Willemstad, Curaçao, holder of Antillephone N.V. license no. 8048/JAZ2020-013, acting in connection with the Rocket Play casino available via rocketplay-win.ca. Strukin Ltd, registration number ΗΕ 407624, Pavlov Nirvana & Aipeias, 4, ALPHA TOWER, Floor 1, Flat 11, 3021, Limassol, Cyprus, may act as payment agent on behalf of Dama N.V.
  • Website means the Rocket Play casino site located at https://rocketplay-win.ca and any mobile or desktop versions, applications, or related interfaces through which the services are offered.
  • User or Player means any natural person who accesses the Website, creates an account, or participates in any gambling activities or related services on the Website.
  • Account means a registered user account created by a Player on the Website to access gambling services and manage funds.
  • Services means the online casino, live casino, slots, table games, promotional campaigns, bonuses, and any other gambling or ancillary services offered on or via the Website.
  • Bet or Wager means an amount of real money or bonus funds staked by a Player on the outcome of a game or event offered on the Website.
  • Bonus means any promotion, incentive, reward, free spins, bonus money, cashback, tournament reward, or other promotional benefit credited to a Player in addition to or instead of real-money funds, subject to specific conditions.
  • Bonus Funds means all amounts credited under a Bonus, including any winnings derived from such Bonus, until the applicable wagering requirements are fully met and the funds are converted to withdrawable real-money funds.
  • Wagering Requirements or Playthrough Requirements means the total amount that must be wagered on eligible games before Bonus Funds and any related winnings become withdrawable.
  • Game Rules means the rules, payout tables, and any specific instructions or limits applicable to each game, as displayed on the Website by the Operator or third-party game suppliers.
  • Restricted Jurisdiction means any jurisdiction in which online gambling is prohibited or in which the Operator is not permitted to offer the Services, including without limitation the Canadian province of Ontario, where Rocket Play is not licensed by iGaming Ontario or the Alcohol and Gaming Commission of Ontario (AGCO).

Account Registration

Eligibility

  • You may register and use an Account only if:
    • You are at least 18 years old or have reached the minimum legal gambling age in your province or territory of residence in Canada, whichever is higher.
    • You are a resident of, and physically located in, a jurisdiction where online gambling with an offshore operator licensed in Curaçao is lawful and not prohibited by local law.
    • You are not located in Ontario, Canada, and are not otherwise in a Restricted Jurisdiction. The Services are not offered to, and must not be used by, persons in Ontario or any other Restricted Jurisdiction.
  • You are solely responsible for ensuring that your use of the Website complies with all applicable laws in your location. The Operator does not provide legal advice and assumes no responsibility for Users who access the Services in breach of local laws.

Account Creation Process

  • To create an Account, you must:
    • Complete the online registration form on rocketplay-win.ca, providing accurate, current, and complete information (such as name, date of birth, country of residence, email, and password).
    • Confirm your email address by following any verification link or instructions sent to you by the Operator.
    • Accept these Terms and any additional policies referenced herein.
  • You may hold only one Account with the Operator. Multiple Accounts, use of aliases, or attempts to register on behalf of another person are prohibited and may result in account closure and confiscation of funds in accordance with these Terms.

KYC, Verification and AML

  • The Operator is required to conduct "Know Your Customer" (KYC) and anti-money laundering (AML) checks. You agree to provide on request:
    • Proof of identity (e.g., passport, national ID card, driver's licence).
    • Proof of address (e.g., utility bill, bank statement) not older than the timeframe specified on the Website.
    • Proof of ownership of payment methods used (e.g., bank card, e-wallet account, crypto wallet).
  • The Operator may temporarily suspend or restrict your Account, block withdrawals, or cancel Bonuses until verification is completed to its satisfaction.
  • If you fail to provide requested documents, provide false or misleading information, or the Operator suspects fraud, money laundering, or other unlawful conduct, the Operator may refuse to open an Account, close an existing Account, and/or report the matter to relevant authorities.

User Obligations and Security

  • You must:
    • Provide accurate registration details and keep them up to date.
    • Keep your login credentials, passwords, and security details confidential.
    • Not allow any third party to access or use your Account.
    • Immediately notify the Operator via the contact methods available on rocketplay-win.ca if you suspect unauthorized access or security breaches.
  • You are responsible for all activity conducted through your Account, whether or not you authorized it, until the Operator has been notified and has had a reasonable opportunity to act.

Betting & Gameplay Rules

General Principles

  • All Bets placed through your Account are binding once accepted by the Operator's servers and recorded in its systems.
  • The rules of each game, including payout structures and special features, are provided within the game interface or help pages supplied by the game provider. By placing a Bet, you confirm that you understand and accept the applicable Game Rules.
  • Gaming results are determined by certified random number generators (RNGs) or, for live casino, by real-time events managed by third-party providers licensed and tested under the Curaçao framework and other relevant industry standards.

Placing Bets

  • To place a Bet, you must:
    • Have sufficient available balance (real-money or eligible Bonus Funds) in your Account.
    • Select the game, stake, and, where applicable, other parameters (e.g., paylines, number selections) and confirm the Bet as indicated in the game interface.
  • Minimum and maximum stakes per Bet are determined by each game and may also be limited by your Account status, active Bonuses, or responsible gambling controls (such as deposit or loss limits) that you have set.
  • Once submitted, a Bet cannot normally be cancelled or modified. Any exception will be explicitly stated in the Game Rules or communicated on the Website.

Errors, Malfunctions, and Cancellations

  • If a game, Bet, or payout is affected by a technical failure, evident error, misconfiguration, mispricing, or system malfunction (including RNG malfunction), the Operator may:
    • Void the affected Bet(s) and return the original stake to you; and/or
    • Correct the error and adjust your Account to reflect the correct outcome as if the error had not occurred.
  • The Operator is not liable for any lost opportunities, indirect losses, or expectations of winnings resulting from errors or technical issues beyond refunding the stake or correcting the balance as described above.
  • If you become aware of any error or malfunction, you must refrain from further play and notify the Operator immediately. Exploitation of errors or malfunctions may be treated as fraud and lead to Account closure.

Conduct in Live Casino and Chats

  • When interacting with live dealers, support staff, or other players (including via live chat or any messaging features), you must:
    • Refrain from insults, obscene language, harassment, hate speech, or discriminatory comments.
    • Not promote illegal activity, other gambling operators, or third-party products.
    • Not attempt to collude with other players or influence the outcome of any game unfairly.
  • The Operator may mute chat, remove chat messages, restrict communication features, or suspend your Account if you breach these conduct rules. Serious or repeated breaches may result in permanent Account closure.

Prohibited Practices

  • You must not:
    • Use bots, automated tools, scripts, or software to manipulate play.
    • Collude with other players or any third party.
    • Use stolen, cloned, or unauthorised payment methods.
    • Engage in chargeback abuse, money laundering, or any form of illegal activity.
  • Where prohibited practices are detected or reasonably suspected, the Operator may void Bets, cancel winnings, confiscate funds associated with such activity, and close your Account in accordance with these Terms and applicable law.

Bonus Terms

General Bonus Conditions

  • Bonuses are offered at the Operator's discretion and may be subject to specific terms (e.g., minimum deposit, maximum bonus amount, wagering requirements, time limits) displayed on the Website or in promotional materials.
  • Only one welcome or first-deposit Bonus may be claimed per Player, household, IP address, device, or payment method, unless expressly stated otherwise.
  • The Operator reserves the right to withhold, cancel, or revoke any Bonus if there is reasonable suspicion of abuse or breach of these Terms.

Activation and Wagering Requirements

  • To activate a Bonus, you may be required to:
    • Enter a bonus code during registration or deposit; and/or
    • Make a qualifying deposit meeting the minimum amount specified in the promotion; and/or
    • Opt in via a promotion page, checkbox, or similar mechanism.
  • Unless otherwise stated, Bonus Funds and any winnings derived from them are subject to wagering requirements that must be completed within the timeframe indicated in the relevant promotion (for example, within 7 - 30 days from activation, as specified).
  • If wagering requirements are not fulfilled within the specified timeframe, the Bonus and any associated winnings may be forfeited and removed from your Account.

Game Contributions and Restrictions

  • Different games may contribute differently to wagering requirements. In general:
    • Slots may contribute 100% (unless otherwise stated).
    • Table games and live casino games may contribute a smaller percentage or 0%.
    • Some games may be completely excluded from wagering and must not be played with Bonus Funds.
  • Specific game contribution rates and any excluded games are set out in the Bonus terms on the Website and may change from time to time. It is your responsibility to review the applicable conditions before wagering Bonus Funds.

Prohibited Bonus Practices

  • The following actions may be treated as Bonus abuse and may result in cancellation of Bonuses, forfeiture of winnings, and/or Account closure:
    • Using low-risk betting strategies (e.g., betting on both red and black in roulette) primarily to clear wagering requirements.
    • Placing very high bets relative to the Bonus amount or deposit where maximum bet limits for Bonuses are specified and exceeded.
    • Delaying game rounds or manipulating features (e.g., saving free spins or bonus rounds) to use them after wagering has been completed.
    • Creating multiple Accounts or coordinating with other players to gain unfair advantage from promotions.

Combining Promotions

  • Unless expressly allowed by the Operator, promotions and Bonuses cannot be combined. Only one active Bonus may be in play at a time.
  • If multiple promotions are active, the Operator will apply them in the order described on the Website, or, if not specified, in an order determined at its discretion.

Payments & Withdrawals

Deposit Methods

  • The Website may support a range of payment methods, including but not limited to:
    • Bank cards (e.g., credit and debit cards).
    • E-wallets and online payment services.
    • Cryptocurrencies, where permitted by law and supported by the Operator.
  • Available methods may vary depending on your location, currency, and verification status. The Operator may add, remove, or modify payment options at any time.
  • You may only use payment methods registered in your own name. Use of third-party payment instruments is prohibited and may result in cancellation of transactions and Account restrictions.

Deposits, Withdrawals, Limits and Fees

  • Minimum and maximum deposit and withdrawal amounts are displayed in the cashier section of the Website and may differ by method.
  • The Operator does not generally charge internal fees for deposits or withdrawals; however:
    • Third-party providers (banks, card issuers, e-wallets, crypto exchanges) may apply their own fees or exchange rates.
    • The Operator may apply reasonable processing fees in specific circumstances, such as repeated withdrawals without gameplay, currency conversions, or chargeback handling, as indicated in the cashier or relevant policy.
  • Withdrawals are typically processed within the timeframes indicated on the Website, subject to mandatory verification and AML checks. Actual receipt times depend on the payment provider and may be longer than the Operator's internal processing time.

Verification and Security of Payments

  • The Operator may:
    • Request additional identity, address, and payment-method verification before approving withdrawals.
    • Limit withdrawals to the payment method(s) used for deposits, where feasible, to reduce fraud and money laundering risk.
    • Delay or refuse withdrawals where fraudulent, abusive, or illegal activity is suspected or where legal obligations so require.
  • In cases of chargebacks, reversed payments, or payment disputes, the Operator may:
    • Deduct the reversed amount and any associated charges from your Account balance.
    • Freeze the Account while investigating and request supporting documentation.
    • Report suspected fraud to financial institutions and relevant authorities.

Refunds, Bets and Bonus Funds

  • Once accepted, Bets are generally non-refundable. The Operator may, at its discretion:
    • Refund stakes for Bets voided due to technical errors, game malfunctions, or cancellations beyond your control.
    • Adjust your balance where clear system errors or miscalculations have occurred.
  • Bonus Funds and any winnings associated with them are not withdrawable until all applicable wagering requirements and conditions are met. If you request a withdrawal before requirements are completed, the Operator may remove the Bonus and associated winnings from your Account.
  • In the event of Account closure (see "Termination & Suspension"), the Operator will, subject to these Terms and applicable law, return any undisputed, withdrawable real-money balance to you using a suitable payment method, except where funds are blocked or confiscated due to fraud, unlawful conduct, or legal restrictions.

Limitation of Liability

Operator's Obligations

  • The Operator undertakes to:
    • Provide the Services in a fair and professional manner, using certified RNGs and reputable game providers.
    • Maintain reasonable technical and organisational measures to protect your data and secure financial transactions.
    • Ensure that game outcomes are recorded accurately and that Account balances reflect the result of accepted Bets.

Exclusions and Limitations

  • The Services are provided on an "as is" and "as available" basis. To the maximum extent permitted by law, the Operator:
    • Does not guarantee uninterrupted or error-free operation of the Website or Services.
    • Is not responsible for failures, delays, or interruptions caused by your equipment, internet connection, telecom providers, or third-party systems.
    • Is not liable for any indirect, incidental, special, or consequential damages, loss of profits, loss of data, or loss of opportunity arising from your use of the Services.
  • To the extent permitted under applicable law, the Operator's aggregate liability to you for any claim connected with a specific Bet or game is limited to the amount of the stake placed on that Bet or game, or the amount actually in dispute, whichever is lower.
  • Nothing in these Terms excludes or limits liability where such exclusion or limitation is prohibited by mandatory law (including applicable Canadian consumer protections).

Player Funds and Offshore Risk Notice

  • The Services are offered by Dama N.V., a company licensed in Curaçao and operating offshore in relation to Canadian players. Player funds are not ring-fenced or protected in the same way as required by regulators such as the UK Gambling Commission or iGaming Ontario.
  • In the event of Operator insolvency or licence revocation, there is a risk that some or all of your funds may not be recoverable. By using the Services, you acknowledge and accept this risk.
  • The Operator is not licensed by iGaming Ontario or AGCO, and you will not have access to Ontario-specific regulatory protections or dispute mechanisms in relation to your use of rocketplay-win.ca.

Intellectual Property Rights

Ownership

  • All content on the Website, including but not limited to software, code, games, graphics, logos, trademarks, text, images, audio, video, and interfaces, is owned by the Operator, its affiliates, or its licensors and is protected by copyright, trademark, and other intellectual property laws.
  • The brand and related materials associated with Rocket Play are used exclusively in connection with the Website rocketplay-win.ca and may not be used for any other purpose without prior written consent.

Permitted Use

  • The Operator grants you a limited, non-exclusive, non-transferable, revocable licence to access and use the Website and Services for your personal, non-commercial entertainment purposes only, subject to these Terms.
  • You must not:
    • Copy, reproduce, modify, distribute, display, perform, or create derivative works from any part of the Website or its content.
    • Reverse engineer, decompile, or attempt to extract source code from the Website software, except where expressly permitted by applicable law.
    • Use automated tools, scraping technologies, or framing techniques to access, extract, or display content from the Website.
  • Any unauthorized use of intellectual property may result in Account termination and legal action.

Privacy & Data Protection

  • The collection, use, storage, and sharing of your personal data are governed by the Privacy Policy available on rocketplay-win.ca. By using the Services, you acknowledge that you have read and understood the Privacy Policy.
  • The Operator processes your personal data for purposes including:
    • Account creation and management.
    • Provision of gaming and payment services.
    • KYC, AML, fraud prevention, and legal compliance.
    • Customer support and communication, including promotional messages where permitted.
  • Your data is processed in accordance with applicable data protection laws in the Operator's jurisdictions and, where relevant, international standards. Data may be stored and processed in Curaçao, Cyprus, or other locations where the Operator or its service providers operate.
  • For full details of your rights and the Operator's data handling practices, please refer to the Privacy Policy on the Website, which forms an integral part of these Terms.

Changes to Terms

  • The Operator may amend these Terms from time to time, for example to reflect:
    • Changes in applicable laws or regulatory requirements.
    • Adjustments in business operations, services, or game offerings.
    • Clarifications or enhancements to player protections and internal policies.
  • When Terms are updated, the Operator will:
    • Publish the revised version on rocketplay-win.ca with an updated "last updated" date (not earlier than 2026); and/or
    • Notify you via email or on-site notification (such as a banner, pop-up, or account message) where changes are material.
  • Continued use of the Website and Services after changes take effect constitutes acceptance of the updated Terms. If you do not agree with any amendment, you must stop using the Services and may request closure of your Account and withdrawal of any undisputed, withdrawable funds.

Termination & Suspension

Termination by You

  • You may close your Account at any time by following the on-site instructions or by contacting customer support through the contact channels provided on rocketplay-win.ca.
  • Upon closure, and subject to these Terms and legal requirements, the Operator will pay out any undisputed, withdrawable real-money balance using a suitable payment method, minus any applicable fees or chargeback-related adjustments.

Suspension and Termination by the Operator

  • The Operator may suspend or terminate your Account, restrict access to the Services, or freeze funds where it reasonably believes that:
    • You have breached these Terms, Bonus rules, or Game Rules.
    • You have provided false or misleading information or failed KYC/AML checks.
    • You are involved in fraud, money laundering, collusion, or other unlawful or abusive activity.
    • You are located in a Restricted Jurisdiction (including Ontario, Canada) or are otherwise ineligible to use the Services.
  • Where permitted by law, the Operator will use reasonable efforts to notify you of suspension or termination, explaining the main reasons and advising on any next steps (such as provision of documents or appeal mechanisms).
  • Following termination:
    • Any undisputed, withdrawable real-money balance will normally be returned to you, unless blocked by law or linked to prohibited activity.
    • Bonus Funds and associated winnings may be forfeited.
    • The Operator may retain records as required for legal, regulatory, and AML purposes.

Self-Exclusion and Responsible Gambling

  • If you believe you may have a gambling problem or wish to limit your gambling, you are encouraged to use any responsible gambling tools made available on rocketplay-win.ca, such as deposit limits, loss limits, session limits, or self-exclusion options.
  • Where self-exclusion is requested and confirmed, the Operator will take reasonable steps to prevent you from using the Services for the specified exclusion period, though you also remain responsible for not attempting to circumvent such measures.

Governing Law & Jurisdiction

  • These Terms and any disputes or claims arising out of or in connection with them, your Account, or your use of the Services are governed by the laws of Curaçao, without regard to conflict-of-law principles.
  • Any dispute, controversy, or claim that cannot be resolved through the Operator's internal complaints process may be brought before the competent courts of Curaçao, unless mandatory provisions of your local law (including, where applicable, Canadian consumer protection laws) provide you with a right to bring a claim in another jurisdiction.
  • Nothing in these Terms affects any non-waivable statutory rights you may have under applicable law in your province or territory of residence, to the extent such rights cannot be limited by agreement.
  • The Operator is not licensed by iGaming Ontario or AGCO. As such, Ontario-specific regulatory frameworks and dispute resolution mechanisms for locally regulated operators do not apply to your use of rocketplay-win.ca.

Contact Information

  • Website: https://rocketplay-win.ca
  • Customer Support: You can contact customer support using the help or support features provided on rocketplay-win.ca (such as on-site messaging, live chat, or other contact options indicated there). Availability and response times may vary.
  • Operator (Corporate and Legal Address):
    • Dama N.V.
      Scharlooweg 39
      Willemstad, Curaçao
      Registration number: 152125
  • Payment Agent (Where Applicable):
    • Strukin Ltd
      Pavlov Nirvana & Aipeias, 4, ALPHA TOWER, Floor 1, Flat 11
      3021 Limassol, Cyprus
      Registration number: ΗΕ 407624
  • Email and Phone: A dedicated email address and telephone number for Rocket Play are not specified in the available data. For all inquiries, including legal or regulatory matters, please use the contact options provided on rocketplay-win.ca and clearly mark the nature of your request (for example, "Complaint" or "Legal Notice").